Vivid illustrations show appropriate times and places for speaking softly, polite ways to ask someone to quiet down, and times when yelling might occur. "What happens if you're mad or frustrated or really, really excited? Your voice gets louder and LOUDER." But yelling hurts people's ears and feelings. Children learn that they can quiet their voices and use their words to talk about a problem. "Think before you yell, and use your words well!" Includes a special section for parents and caregivers with activities and discussion starters.