WiggleWorks Tech Support

WiggleWorks Standalone
Frequently Asked Questions

Macintosh | Windows

Macintosh (version 2.0)

Q. WiggleWorks v. 2.0 won't run on OS 10. Is there anything I can do?
A. Call 1-800-WIGGLE-1 for the free WiggleWorks v.2.1 disc upgrade!

Q. What are the recommended system requirements for running WiggleWorks v. 2.0 that has been upgraded with the v.2.1 disc upgrade?
A.

MACINTOSH® Workstations
A Macintosh G3 processor or better
Recommended platforms:
OS 9.2 or OS 10.2
Supported platforms:
OS 8.6 and later
At least 100 MB of available hard disk space
At least 64 MB of RAM
(with at least 4 MB available to WiggleWorks)
A monitor with a minimum resolution of
640 x 480 that can display 256 colors
Optional: a microphone and printer

Macintosh (version 1.0)

Q. How do I install onto System OS 8 or 8.1
A. Download the V1.04 updater. It comes with an OS8 Installer.

Q. The playback of recording is static. Is there anything I can do to make it clearer?
A. You have the PowerMacs that employ a 16 bit sound system: Download the V1.04 Updater.

Q. I cannot print from StyleWriter 1200-2500
A. Download the V1.04 Updater.

Q. How do I delete class lists?
A. Open the WiggleWorks Application folder on the hard drive.
Open the Management folder and trash the class list.
Then, open the Student Work and Teacher Messages folder and trash the corresponding class folder.

Q. What are the system and hardware requirements to run WiggleWorks 1.0?

A Macintosh LC III or later
System 7.0 or later
At least 20 MB of available hard disk space*
At least 5 MB of available RAM (8 MB for System 7.5 and later)
A 2X or faster CD-ROM drive
A monitor with a minimum resolution of 640 x 480 that can display at least 256 colors
Headphones (optional but strongly recommended), or internal or external speakers
Internal or external microphone (optional)

*Some additional hard disk space is required to store student and teacher files. This amount will vary depending on the amount of work saved by teachers and students.

Windows (version 2.0)

Q. WiggleWorks v. 2.0 won't run on Windows 2000 or Windows XP. Is there anything I can do?
A. Call 1-800-WIGGLE-1 for the free WiggleWorks v.2.1 disc upgrade! Or if you do not have time to wait for the disc, try to Download the 2.1 patch.

*Scholastic highly recommends using the 2.1 disc upgrade over the 2.1 downloadable patch.

Q. What are the recommended system requirements for running WiggleWorks v. 2.0 that has been upgraded with the v.2.1 disc upgrade?
A.

WINDOWS® Workstations
Any Pentium 2 or faster processor
Recommended platforms:
Windows XP Home or Professional
Supported platforms:
Windows 98 and 2000
At least 100 MB of available hard disk space
At least 64MB of RAM
A monitor with a minimum resolution of 640 x 480
that can display 256 colors
A Windows-compatible sound card
Optional: a microphone and printer

Windows (version 1.0)

Q. The program crashes at startup. What can I do?
A. Open your Display control panel (you may do this through the Start Menu, or by clicking your right mouse button anywhere on your desktop and selecting Properties). In the window that will appear, click the Settings tab. Then, click the button that says "Advanced Properties" or "Advanced..." Next, click the Performance tab. Finally, Set Hardware Acceleration to None. WiggleWorks should now start up normally.

Q. I cannot print My Words. What should I do?
A. Download the v1.1 Updater patch.

Q. When trying to save student work, the file name is an 8 digit number rather than the child's name and story title?
A. Download the v1.1 Updater patch.

Q. How do I delete class lists?
A. Open the Wiggle folder on the C drive. Open the Management (Mgmt) folder and trash the class list. Then open the Student and Teacher folders and trash the corresponding class folders.

Q. What are the system and hardware requirements to run WiggleWorks 1.0?

Any 486 or faster processor (a Pentium or faster processor for Windows 2000)
Windows 3.1, 95, 98, ME
At least 20 MB of available hard disk space (25 MB for Windows 2000)*
At least 8 MB of available RAM (16 MB for Windows 95 and later; 64 MB for Windows 2000)
A 2X or faster CD-ROM drive
A monitor with a minimum resolution of 640 x 480 that can display at least 256 colors
A Windows-compatible sound card
Headphones (optional but strongly recommended), or internal or external speakers
Internal or external microphone (optional)

*Some additional hard disk space is required to store student and teacher files. This amount will vary depending on the amount of work saved by teachers and students.