Q. Why does my computer freeze when I try to install the CD-ROM?

A. The software may not run on your machine. Make sure that your computer meets the minimum system requirements listed for the program. Also make sure that your computer has the correct operating system (Windows 95, 98, MAC, etc.) required to run the program.

Q. Why am I having problems when I try to install an expansion pack?

A. In order to install any expansion pack program you need the original program. For example, Roller Coaster Tycoon® 2 Wacky Worlds Expansion Pack requires the original Roller Coaster Tycoon® 2 to install.

Q. Why does the program I bought for my MAC say it is compatible with Microsoft Windows?

A. Programs that are hybrids (work on both Windows and MAC machines) often have a stamp that reads compatible with Microsoft Windows. However, this does not mean that the program is Windows only.

Q. I have Windows XP and when I run a program the colors are not accurate and the game does not perform correctly. Why does this happen?

A. You may be running a Windows 98 or Windows Me program and you need to make the program compatible with Windows XP. There are several ways to do this:

1. Click "Start" in the lower left-hand corner, go to "Programs" and select the game title or publisher. Right click on the game title and select "Properties". Click on the "Compatibility" tab and check the "Run this program in compatibility mode for:" box and select "Windows 98/Me" from the drop-down menu. Select the checkbox to "Run in 256 colors", then click "OK".

-OR-

2. Click "Start" in the lower left-hand corner, select "Help and Support Center" and search for "Program Compatibility Wizard". After the wizard scans your system, double click the game title from the list that follows. Select "Windows 98/Me OS" compatibility mode and select the checkbox to "Run in 256 colors", then click "OK".

Q. Why does the program install fail on my Windows XP machine?

A. You may not be logged on to your computer as a user with administrative rights. Log on as the user with administrative rights and re-install the program.

Q. If a Macintosh program has OS 9 system requirements, will it run on OS X?

A. An OS 9 program will run on OS X in Classic Mode on Macintosh computers that are installed with both OS X and OS 9.0. However, the program will not run on OS X computers that do not have OS 9.0 installed.