Scholastic has long been your partner in the classroom, delivering free educational content and classroom resources directly to you and your students. Our online classroom events, such as our Virtual Field Trips, Virtual Author Visits, and Literacy Events were developed to support and enhance many of the subjects in your lesson plans — from language arts to history to social studies — and work in tandem with the online and print materials you're already using. Not only are they a cost effective (FREE!) educational tool for you, they also offer students the opportunity to virtually visit exciting locations or meet their favorite authors.
Since Scholastic broadcast the first webcast in the Fall of 2008, we have continued to incorporate your valuable feedback into our planning process. Because of your insights, we've been able to define a number of key requirements that will ensure a more successful and more consistent experience for you. And because we want to ensure that your experience is as effortless as possible, and that your students get the most of this valuable opportunity, we're asking that you please take a moment to review our technical requirements, tips and FAQs, and then share them with your school IT staff.
In the meantime, we love to hear from you as we strive to make all of our online classroom events as informative, educational, and engaging as possible. Please continue to send us your feedback at LiveWebcasts@scholastic.com, and thank you for all you do — for us, and for your students.
Vice President, Corporate Productions & Creative Services, Scholastic Inc.
The following are mandatory technical requirements for Scholastic live webcasts:
The following are helpful tips that will help to ensure a successful live webcast viewing experience:
Above all, staying in regular communication with your school’s IT department in advance of, and during, webcasts will help ensure a successful experience.
We recommend that you review these with your school IT department:
Q: Can I view the webcast on my iPad or other mobile device?
A: At this time we do not offer streaming for the live webcast on iPad or other mobile device, but you can watch the replay on your iPad and mobile devices. The supported operating systems on mobile devices are Android 2.2+ and all iOS.
Q: What is the running time for a webcast?
A: A typical webcast runs for 30 minutes.
Q: What browsers are supported?
A: Internet Explorer 7+; Firefox 2+; Safari 3+; Chrome 3+
Q: Do I need Flash for viewing?
A: Yes, please download the most recent version of Flash
Q: My presentation rebuffers a lot and when the video plays, it is choppy... what is the problem?
A: There are a few possible reasons:
Q: The video won't play at all...what should I do?
A: You may be experiencing difficulties with video for the following reasons:
Q: What ports need to be open?
A: Here are some technical tips, which you should pass along to your System Administrator:
Q: I cannot hear the audio when the presentation is playing...what should I do?
A: Verify that your speakers are turned "on," with the volume set at an audible level; that the volume controls in the video player are set to an audible level; and that you do not have "mute" checked in your computer volume settings.
Q: Why does the audio sound scratchy, or inconsistent?
A: Make sure your speakers are connected, turned up, and your connection to the Internet is active. Also, confirm that you have enough bandwidth.
Q: I cannot login to the presentation...why not?
A: You will need the email address you used to register in order to login to the presentation. Please re-register if you have forgotten which email address you originally used.
Q: The video froze in the middle of the live presentation...what happened and what can I do?
A: It may be that others on your school network are also using the internet, which is decreasing your available bandwidth. Try refreshing your browser.
Q: I am having trouble viewing the webcast and I am missing it! Will it be available for replay?
A: Yes, a replay of the webcast will be available shortly after the live event.
Download a guide detailing everything listed above.
For customer service assistance call 855-web-event (855-932-3836)
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