Book Fairs App FAQs

Frequently Asked Questions (FAQs)

What type of information is available on the Book Fairs app?

Where can I get the Book Fairs app?

What devices can support the app?

How do I search for books in the Book Fairs app?

How do I scan a book cover?

Can I scan a book cover from the Book Fair flyer?

Are all the books available in the Book Fairs app published by Scholastic?

Will I get results from any book I scan at the Book Fair?

I’m not getting results when I scan a book cover or barcode. What could be the problem?

Can I scan any QR code with the Book Fairs app?

Does the Book Fairs app collect any personal information?

Can I create a wish list?

Can I purchase a book through the Book Fairs app?

Can anyone place an order through the Book Fairs app?

Why does the app ask for my birthday when I proceed to purchase a book?

Do schools get credit for book purchases made through the app?

Who can I contact if I have trouble placing an Online Fair order through the app?

When will book purchases be delivered when ordered through the app?           

I’m trying to purchase books through the app. Why can’t I find my school?

What if I select the wrong school when purchasing a book? 
 


What type of information is available on the Book Fairs app?
The app provides reading levels, appropriate age and grade levels, book summaries, prices, videos, podcasts, awards/honors, and recommendations for similar titles. Return to top.

Where can I get the Book Fairs app?
The app is available for download in the Apple App Storesm and Google Play. Search “Book Fairs.” Return to top.

What devices can support the app?
The app is currently compatible with the iPad®, iPhone®, and Android mobile devices. Return to top.

How do I search for books in the Book Fairs app?
To search, select the search icon in the blue navigation bar and enter the title, author, or ISBN in the search field. From search results, select any book for an overview, age/grade levels, complete reading levels, and more. Return to top.

How do I scan a book cover?
Position your device above the book cover and select the SCAN COVER option. You can also scan a book’s barcode. Return to top.

Can I scan a book cover from the Book Fair flyer?
Although the app is designed to scan physical books, most book cover images on the Book Fair flyer can also be scanned. If your scan does not return results, it may be due to the angle you are scanning the book or the print quality on the flyer. Be sure to center the book in the frame for best results. Return to top.

Are all the books available in the Book Fairs app published by Scholastic?
No, the books found in the app are published by various publishers, including Scholastic. The app will provide information for most titles found at your Book Fair. Return to top.

Will I get results from any book I scan at the Book Fair?
The app contains over 5,000 books from current and past Book Fairs, but some titles may not be available in the app and therefore will not return any results when scanned. Return to top.

I’m not getting results when I scan a book cover or barcode. What could be the problem?
In order to receive scan results, you must be connected to the Internet. If you are receiving an error message when scanning books, check your device settings to make sure you are connected. If you are connected but still experiencing difficulty scanning, try switching from a Wi-Fi connection to a cellular connection. Try to avoid scanning the book when there is a glare on the cover, because it may hinder your results. Return to top.

Can I scan any QR code with the Book Fairs app?
No, the app will only return information on Book Fair QR codes. Other QR codes will not be recognized by the app. Return to top.

Does the Book Fairs app collect any personal information?
No personal information is collected or stored when you use the app. Return to top.

Can I create a wish list?
Yes, you can create a wish list by selecting the Wish List button while viewing any title. You may also share your wish list through email or print it. Return to top.

Can I purchase a book through the Book Fairs app?
Yes, if your school is currently hosting a Book Fair, you can purchase books directly from the app. To make a purchase, add a book to your wish list. Then select the purchase button at the bottom of the screen. Then select the checkout button. Proceed by finding your school’s Online Book Fair, which will take you out of the Book Fairs App, to complete your purchase. You can return to the Book Fairs App at any time. All purchases will be added to the total Book Fair sales and ship for FREE to the school at the conclusion of the Online Fair. 

Note: not all titles are available for purchase, and BOGO Fairs are not eligible to purchase books from the app at this time. Return to top.

Can anyone place an order through the Book Fairs app?
The app is designed to assist Book Fair shoppers in finding the right-fit books for their children. To place an order using the app, the school must have an active Book Fair, as all orders ship to the school for distribution at the conclusion of the school’s Online Fair. A delivery recipient at the school must be identified when placing an order. Note: not all books are available for purchase. Online purchasing is not available for BOGO Fairs. Return to top.

Why does the app ask for my birthday when I proceed to purchase a book?
Purchasing through the app is for adults only. An age screener is in place to comply with COPPA regulations that restrict minors from purchasing online. Return to top.

Do schools get credit for book purchases made through the app?
Yes, all book purchases made through the app are included in the total Book Fair sales. Return to top.

Who can I contact if I have trouble placing an Online Fair order through the app?
All order questions and issues can be directed to:
Book Fairs Customer Care
Phone: 1-877-627-2515
8 am to 6 pm EST, Monday–Friday
Email: onlinefair@scholasticbookfairs.com
 

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When will book purchases be delivered when ordered through the app?      
All orders ship together to the school at the conclusion of the Online Fair. Shipping time generally takes 5–10 days from the last day of the Online Fair. Return to top.

I’m trying to purchase books through the app. Why can’t I find my school?
Before you make an online purchase, you will be asked to find your Fair. Only schools with an active Online Fair will show up in the results, so if you don’t see your school, most likely your school’s Online Book Fair is not open. You can contact your school’s Book Fair chairperson or visit the Find a Fair page to check online shopping dates.

You can also contact Customer Care:
Book Fairs Customer Care
Phone: 1-877-627-2515
8 am to 6 pm EST, Monday–Friday
Email: onlinefair@scholasticbookfairs.com
 

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What if I select the wrong school when purchasing a book?  
Your book will be shipped to the school you select when you place your order. Your school name and address will be listed at the top of each page during checkout. If you’ve completed your purchase and realize you accidentally selected the wrong school, please contact Customer Care to revise your order information. 

Book Fairs Customer Care
Phone: 1-877-627-2515
8 am to 6 pm EST, Monday–Friday
Email: onlinefair@scholasticbookfairs.com
  

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